Privacy and cookie policy
Last updated: 26 October 2026
This policy explains what personal information Aerial & Satellite Services Edinburgh collects, why, how long we keep it, who we share it with, and the rights you have. We keep it short and only collect what we need to quote for and carry out your job.
Who we are
Aerial & Satellite Services Edinburgh is the data controller for the information described here. You can contact us about anything in this policy:
- Email: freeview@aerialinstallersedinburgh.co.uk
- Phone: 0131 235 2089
- Post: 119 Thistle Street, Edinburgh EH2 1DY
What we collect
When you ask for a quote or call-back
Through the forms on this site we collect your name, phone number, and, if you choose to give them, your postcode and a description of the problem. We also record which page you sent the form from.
When you call, text or email us
Your phone number or email address, and anything you tell us about the job, such as your address, the fault and photos you send.
When we carry out work
Your name, address, contact details, the work done, the price, and payment records, so we can do the job, invoice you and honour our 12-month guarantee.
When you browse this site
If you accept analytics cookies, Google Analytics collects information about how you use the site: pages visited, roughly where you are (town or region, not your address), the device and browser you use, and whether you tapped a phone number or sent a form. We do not use it to identify you personally.
Our website host keeps short-lived technical logs (such as IP address and pages requested) to run the site securely.
Why we use it, and our legal basis
| What we do | Legal basis (UK GDPR) |
|---|---|
| Reply to your enquiry and give you a quote | Steps taken at your request before entering a contract |
| Carry out the work, invoice you and provide the guarantee | Performance of a contract |
| Keep financial and tax records | Legal obligation |
| Keep the website secure and working | Legitimate interests |
| Measure how the website is used and which pages bring enquiries | Your consent (analytics cookies), which you can withdraw at any time |
We do not sell your information, and we do not send marketing emails or texts.
Who we share it with
We only share information with services that help us run the business, and only what they need:
- Web3Forms: delivers the details you enter in our forms to our email inbox.
- Our email provider: stores emails we send and receive.
- Google Analytics (Google Ireland Ltd / Google LLC): website statistics, only if you accept analytics cookies.
- Google Fonts: supplies the typefaces the site uses; your browser connects to Google to load them, which shares your IP address with Google.
- Vercel: hosts this website.
- Our accountant and HMRC: invoices and payment records, where required by law.
Some of these providers are based in, or store data in, the United States. Where information leaves the UK, it is protected by the UK's adequacy arrangements (such as the UK–US data bridge) or by standard contractual safeguards approved under UK law.
How long we keep it
- Enquiries that don't go ahead: up to 12 months, then deleted.
- Customer and job records: 6 years after the job, as required for tax and accounting, and to support guarantee claims.
- Google Analytics data: 14 months, then deleted automatically by Google.
Cookies
This site only uses analytics cookies, and only if you agree. We ask when you first visit. Nothing is set until you choose Accept.
| Name | Set by | Purpose | Lasts |
|---|---|---|---|
_ga | Google Analytics | Tells visits apart so we can count visitors | 2 years |
_ga_* | Google Analytics | Keeps track of a visit (session) | 2 years |
consent (stored in your browser) | This site | Remembers whether you accepted or declined analytics | Until you clear it |
You can change your choice at any time: . You can also block or delete cookies in your browser settings.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that is wrong
- ask us to delete your information, where we don't need to keep it by law
- object to, or ask us to limit, how we use it
- ask us to transfer it to you or another organisation
- withdraw consent to analytics cookies at any time
To use any of these rights, email freeview@aerialinstallersedinburgh.co.uk. We'll reply within one month. There is no charge.
Complaints
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Keeping your information safe
The website uses an encrypted (HTTPS) connection. Access to customer records is limited to the people who need them to do the job, and accounts are protected with strong passwords.
Changes to this policy
We'll update this page if the way we use information changes. The date at the top shows when it was last revised.